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careers@uniformteeth.com
Opportunities
User Experience Lead
San Francisco
Job Description
- Ship it
- Patient First
- Act with integrity
- Be rigorous, get it right
- Experiment and learn quickly
- Embrace transparency to build trust
- Be the most clinically trusted brand on the planet
Uniform Teeth is the first premium, clinically credible consumer brand in orthodontics. We are passionate about making dental care better, and have been compared to the “One Medical for your teeth.” We are backed by the same investors from Allbirds, Casper, Warby Parker, and Airbnb. Read about us in TechCrunch.
We are looking for a seasoned user-experience (UX) designer to lead the re-definition of our digital products. We are seeking a leader who can translate our user needs, business requirements and any technical limitations into simple, effective, and elegant experiences for patients, doctors, and other key users of our proprietary product ecosystem.
The UX designer will be expected to design the overall functionality of Uniform Teeth’s products. This person will be responsible for creating and conducting user research, prototyping exercises, interviews, and surveys, and then translating those insights into sitemaps, user flows, customer journey maps, wireframes, mockups, and working prototypes to rapidly test with end-users.You’ll be involved in every part of the product development cycle from conception to launch, for projects big and small, and take ownership of the Uniform product suite. This position is full-time and based in San Francisco, CA.
Uniform Values
Responsibilities
- Oversee UX for two primary products at Uniform - our EMR and our Patient App
- Deliver work that's not only user-friendly, aesthetically engaging, but which also produces results - primarily focused on 1) growth, 2) efficiency, 3) NPS
- Develop a deep understanding of the problems you’re solving—and become a relentless voice of the patient for the company
- Gather insights via in-person user observation, interview and prototype sessions with Uniform’s teams and patients
- Validate insights into a distinct product vision by researching, conceiving, sketching, prototyping and user-testing experiences.
- Translate insights into working concepts via user flows, wireframes, mockups and prototypes that lead to intuitive, simple, delightful user experiences.
- Partner with Product Managers, Marketing, and Engineers to oversee the user experience of new features and products from conception until launch (and then some)
- Execute in a fast-paced environment with ambiguity
- Contribute to high-level strategic decisions with the rest of the product teams
- Ask smart questions, take risks and champion new ideas
- Always strive to delight a patient through simplify and integration of tasks
Requirements
- Five or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments - healthcare experience is a plus.
- Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
- Ability to work with stakeholders to understand detailed requirements and design complete user experiences that meet client needs and vision.
- Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
- A solid grasp of design thinking, user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
- Ability to iterate designs and solutions efficiently and intelligently.
Interested?
Send your resume with subject line “User Experience Lead: Your Name” to careers@uniformteeth.com.
- Competitive salary and generous equity package
- Unlimited PTO
- Company-sponsored health, vision, and dental benefits package
- Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission
React/React Native Engineer
San Francisco
The opportunity
- Build features on our react native app (non-native code), EMR and lab tool
- Integrate real-time integration with our API via websockets
- Maintain (and improve) code quality, test coverage, and engineering acumen
- Work with product, clinical, and our engineering team to define specs and dictate how features will be build
- React/React Native experience
- Strong foundational JS knowledge (including newer features like async/await)
- Unit tests (eg. Jest or Mocha. We use Jest)
- Nice-to-have: experience with types (ie. Flow or Typescript)
- API design
- Bonus: foundational security knowledge (eg. CSP, XSS)
You’ll work on our core products with product, the clinical team (doctors, orthodontists, treatment coordinators), and the lab. Our frontend projects are critical for the company and encompass: - The patient app using React Native - The EMR that doctors use to triage, prescribe, and manage patients - The tooling that our lab, manufacturing and QA uses You’ll work across these products to launch new features from start to finish with the opportunity to direct future technologies we use. It’s an exciting role with lots of autonomy and growth!
About you
- You’re a capable problem solver who enjoys working on problems for people
- Take pride in seeing your work launch and have an immediate impact
- Care about doing things correctly with respect for edge cases. We’re optimizing human processes.
Compensation, benefits, and perks
- Competitive salary and equity in well-funded, high-growth company
- Medical, dental vision, 401k
- Free orthodontic treatment after 90 days of employment
- Career growth and product ownership moving forward
- Opportunity to revolutionize a massive sector of healthcare – over 200 MM Americans need orthodontic care alone, and it is ready for change!
Interested?
Send your resume with subject line “React Engineer: Your Name” to careers@uniformteeth.com.
3D Modeling/CAD Software Engineer
San Francisco
3D Modeling/CAD Software Engineer
- Import meshes from our segmentation algorithms
- Develop 3D UI for displaying STL files/3D meshes
- Manipulation tools: rotation, translation, smoothing, extrusion etc
- Visualization of meshes eg. collision detection
- Develop algorithms or the interpolation of meshes between keyframes
- Exporting meshes to our API
You’ll work hand in hand with our world-class UCSF-trained orthodontists to create a groundbreaking 3D environment for dental treatment planning. You’ll be responsible for building a native application that loads 3D models from intra-oral scans and allows doctors to manipulate teeth in an intuitive, novel interface. This software directly empowers our doctors to deliver better treatment plans and work faster, removing manual work that makes orthodontic care so expensive. This is a greenfield project; we’re building something state-of-the-art. We have several in-house algorithms for working with 3D models, and now we need to build a UI for working with them. If you’re interested in solving new, different, and complex problems – we’ve got you covered!
About you
- You’re a capable problem solver who enjoys working on problems for people
- Take pride in seeing your work launch and have an immediate impact
- Care about doing things correctly with respect for edge cases. We’re optimizing human processes.
Compensation, benefits, and perks
- Competitive salary and equity in well-funded, high-growth company
- Medical, dental vision, 401k
- Free orthodontic treatment after 90 days of employment
- Career growth and product ownership moving forward
- Opportunity to revolutionize a massive sector of healthcare – over 200 MM Americans need orthodontic care alone, and it is ready for change!
Interested?
Send your resume with subject line “3D Modeling Engineer: Your Name” to careers@uniformteeth.com.
Full Stack Engineer
San Francisco
Responsibilities
- Ruby
- React
- React Native
- Go
- AWS (EC2, VPC, S3, KMS, Redshift)
- Docker
- Work with a range of systems, processes, and technologies across the stack – from spec to API to UI implementation
- Work with clinical, operational and back office teams to own and solve problems end to end from our EMR (electronic medical record) to our app
- Build new features for patients, clinicians, and support team alike
- Learn and incorporate security into the heart of your code
Full stack engineers at Uniform use our capabilities to bring complex systems together in an industry (orthodontics) full of antiquated infrastructure. Projects span our infrastructure, API, operations processes, and UI/UX to help build critical functionality for customers (patients), clinicians, support team, and manufacturing. If you’re interested in solving new, different, and complex problems – we’ve got you covered! You’ll start by familiarizing yourself with how our treatment sets us apart from the competition. Within two weeks you’ll understand the treatment flow, our EMR, and how doctors and patients interact. Within a month you’ll be collaborating with our entire team, working on features to grow our business, improve manufacturing, enhance patient experience, and streamline clinical workflows! Technologies we use
About you
- You’re a capable problem solver who enjoys working on problems for people
- You enjoy working and owning features end to end as a true generalist (we’ve got people both sides of the stack to help out, too!)
- Take pride in seeing your work launch and have an immediate impact
- Care about doing things correctly with respect for edge cases. We’re optimizing human processes.
- Have experience with our technology stack (Ruby, Go, or React)
Compensation, benefits, and perks
- Competitive salary and equity in well-funded, high-growth company
- Medical, dental vision, 401k
- Free orthodontic treatment after 90 days of employment
- Career growth and product ownership moving forward
- Opportunity to revolutionize a massive sector of healthcare – over 200 MM Americans need orthodontic care alone, and it is ready for change!
Interested?
Send your resume with subject line “Full Stack Engineer: Your Name” to careers@uniformteeth.com.
CAD/CAM Dental Technician
San Francisco
The opportunity
- Outstanding communication skills, both verbal and written.
- Adaptable and flexible – excited to work in an environment that is constantly evolving!
- Positive and engaged team player – we’re in this together and support each other.
- Technology and digital workflow savvy and ability to learn new technology quickly.
- Detail oriented.
We are looking for an experienced orthodontist or dental technician with strong CAD/CAM experience to design treatment plans according to dentist prescriptions. We have an advanced in-office lab with CAD/CAM systems for the production of clear aligners. This is a contract position with the possibility of full-time employment for someone interested in a career in the exciting field of CAD/CAM orthodontics. Recently graduated dental students who are interested in learning how to do treatment planning using advanced technology are strongly encouraged to apply, as we will train the right person for this unique position.
About you
- Outstanding communication skills, both verbal and written.
- Adaptable and flexible – excited to work in an environment that is constantly evolving!
- Positive and engaged team player – we’re in this together and support each other.
- Technology and digital workflow savvy and ability to learn new technology quickly.
- Detail oriented.
- 3-5 years dental laboratory experience highly desired (but not necessary).
- Experience using or desire to learn how to use dental CAD/CAM design software (we’ll love you if you’ve used 3Shape Ortho-Analyzer!).
- Experience in Invisalign treatment planning is a bonus.
Compensation
- Competitive pay
- Part-time or full-time
- This is a contract position with the possibility of full-time employment
- Work remotely or in our sunny and bright San Francisco office
Interested?
Send your resume with subject line “CAD/CAM Dental Technician: Your Name” to careers@uniformteeth.com.
Packaging and Shipping Specialist
San Francisco
The opportunity
- Performs and oversees the processing, packaging, and storage of supplies and materials.
- Maintains the stockroom and provides material to production for new and existing products.
- Performs all shipping, receiving, inventory and work order related transactions in the tracking systems.
- Pack finished goods shipments. Process all related paperwork and track shipping.
- Perform daily shipments via USPS, UPS, FedEx, Courier or other means nationally and internationally.
- Organize and maintain stock room and lab areas.
- Clean, dry and package parts for storage and maintain accurate cleaning records.
- Restock material to production in a timely manner.
- Inform purchasing of inventory shortages and needs as they arise in a timely manner.
- Adhere to approved Standard Operating Procedures and Work Instructions.
We are looking for a self starter to take the lead on our packing and shipping process. A great work ethic and an eagerness to learn are needed for this position. The Packing and Shipping Specialist is responsible for receiving all finished goods from suppliers and preparing/processing these goods to customers. Specific tasks:
About you
- Highly organized, punctual, and attentive to detail.
- Strong work ethic and ability to work independently.
- Quick learner and comfortable using computer software programs.
- Outstanding communication skills, both verbal and written.
- Positive and engaged team player – we’re in this together and support each other!
- Adaptable, flexible, and eager to learn – excited to work in an environment that is constantly evolving!
- Enjoy taking the initiative to hunt down answers and solve problems.
- Love of helping people and interest in nerding out! It’s ok if you aren’t an expert on orthodontic treatment (yet) but you’ve got to want to learn how it works!
Compensation
- Compensation: $18-$20/hr
- 30-40 hours a week, temporary contract position, with possibility of full-time employment and advancement to other positions within our growing lab team
Interested?
Send your resume with subject line “Packaging and Shipping Specialist: Your Name” to careers@uniformteeth.com and answer the three questions below.
- Describe a recent example of outstanding customer service that you experienced.
- Tell us about an accomplishment that you’re proud of. What was the biggest challenge and what was your key to success?
- What are two different ways you could use a brick besides as a door stop or to build a house?
Orthodontic Assistant
San Francisco
The opportunity
- The #1 focus is delivering an AMAZING customer experience to our patients in every interaction! This includes greeting the patients with kindness and professionalism and helping them feel at home!
- After the appointment, WOW our patients with ongoing service and support! This includes reviewing and communicating treatment progress via phone, email, and text message on our App.
- Taking intraoral scans and recording clinical notes during patient exams.
- Sterilizing and disinfecting instruments, equipment, and treatment rooms.
- Pitching in with other business needs as they come up, for example community outreach, local marketing, outbound sales, patient outreach, etc.
Our Orthodontic Assistants partner with our doctors and create amazing experiences for our patients in every appointment! No dental or orthodontic experience necessary, we will teach you! Key responsibilities:
About you
- No dental or orthodontic experience necessary, we will teach you!
- Outstanding communication skills, both verbal and written.
- Positive and engaged team player – we’re in this together and support each other.
- Adaptable and flexible – excited to work in an environment that is constantly evolving!
- Enjoy taking the initiative to hunt down answers and solve problems.
- Love of helping people and interest in nerding out! It’s ok if you aren’t an expert on orthodontic treatment (yet) but you’ve got to want to learn how it works!
Compensation, benefits, and perks
- Competitive pay with career growth! We’re early and growing fast, with lots of opportunities!
- Medical, dental, vision
- 401(k)
- Free orthodontic treatment after 90 days of employment
Interested?
Send your resume with subject line “Orthodontic Assistant: Your Name” to careers@uniformteeth.com and answer the three questions below.
- Describe a recent example of outstanding customer service that you experienced.
- Tell us about an accomplishment that you’re proud of. What was the biggest challenge and what was your key to success?
- What are two different ways you could use a brick besides as a door stop or to build a house?
Customer Support Specialist
San Francisco
The opportunity
- The #1 focus is delivering an AMAZING customer experience to our patients in every interaction!
- Responding to patients through phone calls, instant messages, and emails – examples include answering questions on treatment plans, explaining how our process works, and booking appointments.
- Collaborating with our clinical and manufacturing teams to ensure all aspects of the patient experience are phenomenal!
- Guiding the communication and billing processes with our insurance partners.
- Reaching out to potential patients who are interested in learning more about Uniform Teeth.
- Assisting the in-person orthodontic practice to make sure it runs seamlessly at all times.
- Pitching in with other business needs as they come up, including community outreach and local marketing
Our Customer Support Specialists lead interactions with our top priority – our patients! Whether answering patient questions using instant message, navigating a 30-minute call with a dental insurer, warmly greeting a patient in our care suite, or organizing an open house for the community, the role is varied!
Keys to Success
- Outstanding communication skills, both verbal and written.
- Positive and engaged team player – we’re in this together and support each other!
- Adaptable and flexible – excited to work in an environment that is constantly evolving!
- Enjoy taking the initiative to hunt down answers and solve problems!
- Love of helping people and interest in nerding out! It’s ok if you aren’t an expert on orthodontic treatment (yet) but you’ve got to want to learn how it works!
Compensation, benefits, and perks
- Competitive pay with career growth! We’re early and growing fast, with lots of opportunities!
- Medical, dental, vision
- 401(k)
- Free orthodontic treatment after 90 days of employment
Interested?
Send your resume with subject line “Customer Support Specialist: Your Name” to careers@uniformteeth.com and answer the three questions below.
- Describe a recent example of outstanding customer service that you experienced.
- Tell us about an accomplishment that you’re proud of. What was the biggest challenge and what was your key to success?
- What are two different ways you could use a brick besides as a door stop or to build a house?
Sales Manager
San Francisco
The opportunity
- The #1 focus is delivering an AMAZING customer experience to our patients in every interaction!
- Lead the sales process in patient appointments including education on Uniform Teeth’s treatment planning, our mobile App, payment options, and insurance verification.
- After the appointment, WOW our patients with ongoing service and support! This includes reviewing and communicating treatment progress via phone, email, and text message on our App.
- Assisting the in-person orthodontic practice to make sure it runs seamlessly at all times.
- Pitching in with other business needs as they come up, for example community outreach, local marketing, outbound sales, patient outreach, etc.
Our Sales Managers (“SM”) partner with our doctors and create amazing experiences for our patients in every appointment! The SM leads the sales process and, after the appointment, our SMs continued to wow our patients with outstanding service and support!
About you
- Experience in sales and/or hospitality.
- No dental or orthodontic experience necessary, we will teach you! ☺
- Outstanding communication skills, both verbal and written.
- Positive and engaged team player – we’re in this together and support each other.
- Adaptable and flexible – excited to work in an environment that is constantly evolving!
- Enjoy taking the initiative to hunt down answers and solve problems.
- Love of helping people and interest in nerding out! It’s ok if you aren’t an expert on orthodontic treatment (yet) but you’ve got to want to learn how it works!
Compensation, benefits, and perks
- Medical, dental, vision insurance
- Free orthodontic treatment after 90 days of employment
- Career growth! We’re early and growing fast, with lots of opportunities!
Interested?
Send your resume and answers to the 2 questions below to careers@uniformteeth.com
- Tell us about a professional accomplishment that you’re proud of. What was the biggest challenge and what was your key to success?
- Tell us about a time you designed and created something.
- What are two different ways you could use a brick besides as a door stop or to build a house?
Clinic Manager
San Francisco
The opportunity
- Team Leadership: Recruiting, onboarding, and developing our teammates as well as performing job evaluations, determining teammate schedules, and making sure teammates complete all training and pass competency exams. Creating a strong culture of teamwork and healthy communication.
- Clinical Partnership: collaborating with our doctors to design, implement, and monitor clinical process for in-patient appointments as well as virtual follow-up.
- Operational Excellence: managing all aspects of our clinic’s daily operations efficiently and proactively solving problems as they arise.
- Financial Stewardship: creating and following a budget as well as ordering supplies and equipment.
- Administrative Organization: completing paperwork, communicating with our vendors, and coordinating with our service partners.
- Regulatory Compliance: ensuring that the clinic’s operations, as well as all of our teammates, are fully compliant with orthodontic regulations.
Our Clinic Manager (CM) is the captain of our clinic’s ship! The #1 priority is making sure every patient has an AMAZING experience during their appointment and receives FANTASTIC customer service during their treatment! Our CM leads our Care Team and partners with our doctors to deliver best-in-class orthodontic care, create a wonderful working environment, and operate our clinic effectively and efficiently.
About you
- You lead by example with a “team first” mentality.
- 2+ years management experience.
- Outstanding communication skills, both verbal and written.
- Strong work ethic and ability to work in a group and independently.
- Quick learner and comfortable using computer software programs.
- Highly organized, punctual, and attentive to detail.
- Adaptable and flexible – excited to work in an environment that is constantly evolving!
- Enjoy taking the initiative to hunt down answers and solve problems.
- Love of helping people and interest in nerding out! It’s ok if you aren’t an expert on orthodontic treatment (yet) but you’ve got to want to learn how it works!
Compensation, benefits, and perks
- Competitive pay
- Medical, dental, vision insurance
- Free orthodontic treatment after 90 days of employment
- Career growth! We’re early and growing fast, with lots of opportunities!
Interested?
Send your resume with subject line “Clinic Manager: Your Name” to careers@uniformteeth.com and answer the three questions below:
- Tell us about a time you led a team to accomplish an important goal. What was the biggest challenge, and how did you and the team overcome it?
- Tell us about a time you solved a complex problem. What was the problem, how did you approach solving it, and what was the outcome?
- What are two different ways you could use a brick besides as a door stop or to build a house?
Lab Technician
San Francisco
The opportunity
- The #1 focus is quality! In order to meet our best-in-class outcomes, every process in our lab must be completed with precision and attention to detail.
- Performing every step of the manufacturing process, from building the teeth models on 3D-printers, to creating the aligner trays on thermoforming machines, to trimming and polishing each aligner, to packaging the customized kits that delight our patients!
- Communicating with our team and updating our tracking systems in real-time to ensure all tasks are completed on-time.
- Managing inventory for our tools and materials.
- Pitching-in with other business needs as they come up: organizing work spaces, running errands, etc.
Our Lab Technicians manufacture customized aligners for our patients’ treatment plans. In our state-of-the-art orthodontic lab, Uniform Teeth creates aligners with industry-leading quality, accuracy, and speed!
About you
- Enjoy building things with your hands!
- No dental or orthodontic experience necessary, we will teach you! ☺
- Quick learner and comfortable using computer software programs.
- Highly organized, punctual, and attentive to detail.
- Strong work ethic and ability to work independently.
Compensation, benefits, and perks
- Medical, dental, vision insurance
- Free orthodontic treatment after 90 days of employment
- Career growth! We’re early and growing fast, with lots of opportunities!
Interested?
Send your resume and answers to the 2 questions below to careers@uniformteeth.com
- Tell us about a professional accomplishment that you’re proud of. What was the biggest challenge and what was your key to success?
- Tell us about a time you designed and created something.
- What are two different ways you could use a brick besides as a door stop or to build a house?
Lab Manager
San Francisco
The opportunity
- The #1 focus is quality! In order to meet our best-in-class outcomes, every process in our lab must be completed with precision and attention to detail.
- Directing, managing, and performing every step of the manufacturing process, from building the teeth models on 3D-printers, to creating the aligner trays on thermoforming machines, to trimming and polishing each aligner, to packaging the customized kits that delight our patients!
- Organizing the lab team’s workflow, monitoring tracking systems, and analyzing manufacturing data.
- Communicating and coordinating with our Supply Partners and across Uniform Teeth departments to ensure timely and high-quality production.
- Managing and our lab’s inventory of tools, equipment, and materials.
- Leading by example and creating a strong culture of teamwork and healthy communication.
- Pitching-in with other business needs as they come up: organizing work spaces, running errands, etc.
Our Lab Manager leads the manufacturing of customized aligners for our patients’ treatment plans. In our state-of-the-art orthodontic lab, Uniform Teeth creates aligners with industry-leading quality, accuracy, and speed!
About you
- 2+ years management experience.
- Enjoy building things with your hands!
- Quick learner and comfortable using computer software programs. Highly organized, punctual, and attentive to detail.
- Positive and engaged team player – we’re in this together and support each other!
Compensation, benefits, and perks
- Competitive pay with career growth! We’re early and growing fast, with lots of opportunities!
- Medical, dental, vision
- 401(k)
- Free orthodontic treatment after 90 days of employment
Interested?
Send your resume with subject line “Lab Manager: Your Name” to careers@uniformteeth.com and answer the three questions below.
- Tell us about a professional accomplishment that you’re proud of.
- What was the biggest challenge and what was your key to success? Tell us about a time you designed and created something.
- What are two different ways you could use a brick besides as a door stop or to build a house?