We are solving a hard problem that no one thinks about, in a huge market that's being overlooked.

We are doing it with the best team from

and with the same investors as

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careers@uniformteeth.com

Opportunities

Customer Service Specialist

San Francisco

The opportunity

About Uniform Teeth

We believe that straight teeth have the power to transform lives by improving health and confidence. At Uniform Teeth, we’re on a mission to make access to high-quality orthodontic care easier and more affordable. Our proprietary use of 3D technology can cut down treatment times from years to months. And, our app allows consumers to track their journey and get immediate support from our trained staff and a team of UCSF doctors.

Over the next two years, we will be scaling rapidly and we’ll do this with an amazing team with experience from Twitter, One Medical Group, Zipcar, UCSF, and Harvard. And our investors believe in our mission. They’ve also invested in Allbirds, Casper, Warby Parker, and Airbnb.

About the role

The customer service team is a critical part of the Uniform Teeth ecosystem. In between appointments, we interact with patients on a weekly basis to track progress on their treatment plans. The customer service team is the primary owner of these interactions, via instant message, text, email, and/or phone.

We’re looking for a customer service specialist who thrives on helping others. You enjoy multi-tasking and love the sense of accomplishment you feel when you’ve completed a task. You’re comfortable testing, learning, and applying learnings to new approaches. You are a strong communicator and enjoy interacting with both colleagues and patients via written communications. You love being part of a team that pitches in, no matter what’s asked of you, and you find ways to bring fun to work.

How you'll have an impact

Communicate with patients in a professional, helpful, and enthusiastic tone
Review patient photos, provide feedback, and use judgment on when to engage the clinical team for consultation
Tenaciously seek answers to resolve patient questions or concerns
Guide the communication and billing process with insurance partners
Deliver on daily service performance metrics
Help build and refine service protocols and continuously elevate standards
Identify opportunities to delight patients with unexpected levels of service

What you'll bring

No experience in customer service required
An approachable, helpful personality and act with a sense of urgency
Collaborative, empathetic, patient, and a positive attitude
Adaptable and flexible - excited to work in an environment that is constantly evolving
Fast learner and self-driven with the willingness to jump in wherever your help is needed
Strong verbal and written communication skills
Bachelor’s degree

What We'll Bring

$20-25/hour, based on experience
Competitive medical, dental, and vision coverage
401(k)
Free orthodontic treatment after 90 days of employment

Interested?

Send your resume with the subject line “Customer Support Specialist: Your Name” to careers@uniformteeth.com and answer the three questions below.

Describe a recent example of outstanding customer service that you experienced and what made it outstanding.
Tell us about an accomplishment that you’re proud of. What was the biggest challenge and what was your key to success?
What are two different ways to use a brick besides as a door stop or to build a house?

Customer Service Manager

San Francisco

The opportunity

About Uniform Teeth

We believe that straight teeth have the power to transform lives by improving health and confidence. At Uniform Teeth, we’re on a mission to make access to high-quality orthodontic care easier and more affordable. Our proprietary use of 3D technology can cut down treatment times from years to months, and our app allows consumers to track their journey and get immediate support from our trained staff and a team of UCSF doctors.

Over the next two years we will be scaling rapidly and we’ll do this with an amazing team with experience from Twitter, One Medical Group, Zipcar, UCSF, and Harvard. And our investors believe in our mission. They’ve also invested in Allbirds, Casper, Warby Parker, and Airbnb.

About the role

We’re looking for a talented customer service leader who enjoys building, problem-solving, and coaching and is passionate about delivering best-in-class customer service. You have mastered the art of communication and multi-tasking. You constantly see opportunity for streamlining processes and communications and enjoy bringing these ideas to fruition. You love being part of a team and working with others to shape the future while managing through interim hurdles with a positive attitude.

How you'll have an impact

Build out the customer service function to support growth over the next 18 months
Coach and manage a growing team of service-oriented specialists
Create a metric-driven, collaborative, and fun team culture that celebrates wins
Develop programs that will surprise and delight Uniform Teeth patients
Build standard operating processes that will scale as the team (and company) grows
Continuously elevate customer support standards by driving improvements in the patient experience

What you'll bring

5+ years in a customer service environment with minimum of 2+ years managing a team
Customer-first focus with an approachable, helpful personality
Collaborative, empathetic, patient, and a positive attitude
Fast learner, self driven with the willingness to roll up your sleeves as a player/coach
Process-oriented thinker who enjoys identifying and implementing improvements
Experience using Zendesk or other service ticketing systems
Excellent verbal and written communication skills
Bachelor’s degree
Prior healthcare experience not required but an interest is appreciated

What we'll bring

Competitive compensation, commensurate with experience
Competitive medical, dental, and vision coverage
401(k)
Free orthodontic treatment after 90 days of employment

Interested?

Send your resume with subject line “Customer Service Manager: Your Name” to careers@uniformteeth.com. This is a full-time position based in San Francisco, CA.

User Experience Lead

San Francisco

Job Description

Uniform Teeth is the first premium, clinically credible consumer brand in orthodontics. We are passionate about making dental care better, and have been compared to the “One Medical for your teeth.” We are backed by the same investors from Allbirds, Casper, Warby Parker, and Airbnb. Read about us in TechCrunch.

We are looking for a seasoned user-experience (UX) designer to lead the re-definition of our digital products. We are seeking a leader who can translate our user needs, business requirements and any technical limitations into simple, effective, and elegant experiences for patients, doctors, and other key users of our proprietary product ecosystem.

You’ll be involved in every part of the product development cycle from conception to launch, for projects big and small, and take ownership of the Uniform product suite. This position is full-time and based in San Francisco, CA.

Uniform Values

Ship it
Patient First
Act with integrity
Be rigorous, get it right
Experiment and learn quickly
Embrace transparency to build trust
Be the most clinically trusted brand on the planet

Responsibilities

Oversee UX for two primary products at Uniform - our EMR and our Patient App
Deliver work that's not only user-friendly, aesthetically engaging, but which also produces results - primarily focused on 1) growth, 2) efficiency, 3) NPS
Develop a deep understanding of the problems you’re solving—and become a relentless voice of the patient for the company
Gather insights via in-person user observation, interview and prototype sessions with Uniform’s teams and patients
Validate insights into a distinct product vision by researching, conceiving, sketching, prototyping and user-testing experiences.
Translate insights into working concepts via user flows, wireframes, mockups and prototypes that lead to intuitive, simple, delightful user experiences.
Partner with Product Managers, Marketing, and Engineers to oversee the user experience of new features and products from conception until launch (and then some)
Execute in a fast-paced environment with ambiguity
Contribute to high-level strategic decisions with the rest of the product teams
Ask smart questions, take risks and champion new ideas
Always strive to delight a patient through simplify and integration of tasks

Requirements

Five or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments - healthcare experience is a plus.
Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
Ability to work with stakeholders to understand detailed requirements and design complete user experiences that meet client needs and vision.
Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
A solid grasp of design thinking, user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
Ability to iterate designs and solutions efficiently and intelligently.

Interested?

Send your resume with subject line “User Experience Lead: Your Name” to careers@uniformteeth.com.

Competitive salary and generous equity package
Unlimited PTO
Company-sponsored health, vision, and dental benefits package
Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission

React/React Native Engineer

San Francisco

The opportunity

You’ll work on our core products with product, the clinical team (doctors, orthodontists, treatment coordinators), and the lab. Our frontend projects are critical for the company and encompass: - The patient app using React Native - The EMR that doctors use to triage, prescribe, and manage patients - The tooling that our lab, manufacturing and QA uses You’ll work across these products to launch new features from start to finish with the opportunity to direct future technologies we use. It’s an exciting role with lots of autonomy and growth!

Build features on our react native app (non-native code), EMR and lab tool
Integrate real-time integration with our API via websockets
Maintain (and improve) code quality, test coverage, and engineering acumen
Work with product, clinical, and our engineering team to define specs and dictate how features will be build
React/React Native experience
Strong foundational JS knowledge (including newer features like async/await)
Unit tests (eg. Jest or Mocha. We use Jest)
Nice-to-have: experience with types (ie. Flow or Typescript)
API design
Bonus: foundational security knowledge (eg. CSP, XSS)

About you

You’re a capable problem solver who enjoys working on problems for people
Take pride in seeing your work launch and have an immediate impact
Care about doing things correctly with respect for edge cases. We’re optimizing human processes.

Compensation, benefits, and perks

Competitive salary and equity in well-funded, high-growth company
Medical, dental vision, 401k
Free orthodontic treatment after 90 days of employment
Career growth and product ownership moving forward
Opportunity to revolutionize a massive sector of healthcare – over 200 MM Americans need orthodontic care alone, and it is ready for change!

Interested?

Send your resume with subject line “React Engineer: Your Name” to careers@uniformteeth.com.

3D Modeling/CAD Software Engineer

San Francisco

3D Modeling/CAD Software Engineer

You’ll work hand in hand with our world-class UCSF-trained orthodontists to create a groundbreaking 3D environment for dental treatment planning. You’ll be responsible for building a native application that loads 3D models from intra-oral scans and allows doctors to manipulate teeth in an intuitive, novel interface. This software directly empowers our doctors to deliver better treatment plans and work faster, removing manual work that makes orthodontic care so expensive. This is a greenfield project; we’re building something state-of-the-art. We have several in-house algorithms for working with 3D models, and now we need to build a UI for working with them. If you’re interested in solving new, different, and complex problems – we’ve got you covered!

Import meshes from our segmentation algorithms
Develop 3D UI for displaying STL files/3D meshes
Manipulation tools: rotation, translation, smoothing, extrusion etc
Visualization of meshes eg. collision detection
Develop algorithms or the interpolation of meshes between keyframes
Exporting meshes to our API

About you

You’re a capable problem solver who enjoys working on problems for people
Take pride in seeing your work launch and have an immediate impact
Care about doing things correctly with respect for edge cases. We’re optimizing human processes.

Compensation, benefits, and perks

Competitive salary and equity in well-funded, high-growth company
Medical, dental vision, 401k
Free orthodontic treatment after 90 days of employment
Career growth and product ownership moving forward
Opportunity to revolutionize a massive sector of healthcare – over 200 MM Americans need orthodontic care alone, and it is ready for change!

Interested?

Send your resume with subject line “3D Modeling Engineer: Your Name” to careers@uniformteeth.com.

Full Stack Engineer

San Francisco

Responsibilities

Full stack engineers at Uniform use our capabilities to bring complex systems together in an industry (orthodontics) full of antiquated infrastructure. Projects span our infrastructure, API, operations processes, and UI/UX to help build critical functionality for customers (patients), clinicians, support team, and manufacturing. If you’re interested in solving new, different, and complex problems – we’ve got you covered! You’ll start by familiarizing yourself with how our treatment sets us apart from the competition. Within two weeks you’ll understand the treatment flow, our EMR, and how doctors and patients interact. Within a month you’ll be collaborating with our entire team, working on features to grow our business, improve manufacturing, enhance patient experience, and streamline clinical workflows! Technologies we use

Ruby
React
React Native
Go
AWS (EC2, VPC, S3, KMS, Redshift)
Docker

Work with a range of systems, processes, and technologies across the stack – from spec to API to UI implementation
Work with clinical, operational and back office teams to own and solve problems end to end from our EMR (electronic medical record) to our app
Build new features for patients, clinicians, and support team alike
Learn and incorporate security into the heart of your code

About you

You’re a capable problem solver who enjoys working on problems for people
You enjoy working and owning features end to end as a true generalist (we’ve got people both sides of the stack to help out, too!)
Take pride in seeing your work launch and have an immediate impact
Care about doing things correctly with respect for edge cases. We’re optimizing human processes.
Have experience with our technology stack (Ruby, Go, or React)

Compensation, benefits, and perks

Competitive salary and equity in well-funded, high-growth company
Medical, dental vision, 401k
Free orthodontic treatment after 90 days of employment
Career growth and product ownership moving forward
Opportunity to revolutionize a massive sector of healthcare – over 200 MM Americans need orthodontic care alone, and it is ready for change!

Interested?

Send your resume with subject line “Full Stack Engineer: Your Name” to careers@uniformteeth.com.

CAD/CAM Dental Technician

San Francisco

The opportunity

We are looking for an experienced orthodontist or dental technician with strong CAD/CAM experience to design treatment plans according to dentist prescriptions. We have an advanced in-office lab with CAD/CAM systems for the production of clear aligners. This is a contract position with the possibility of full-time employment for someone interested in a career in the exciting field of CAD/CAM orthodontics. Recently graduated dental students who are interested in learning how to do treatment planning using advanced technology are strongly encouraged to apply, as we will train the right person for this unique position.

Outstanding communication skills, both verbal and written.
Adaptable and flexible – excited to work in an environment that is constantly evolving!
Positive and engaged team player – we’re in this together and support each other.
Technology and digital workflow savvy and ability to learn new technology quickly.
Detail oriented.

About you

Outstanding communication skills, both verbal and written.
Adaptable and flexible – excited to work in an environment that is constantly evolving!
Positive and engaged team player – we’re in this together and support each other.
Technology and digital workflow savvy and ability to learn new technology quickly.
Detail oriented.
3-5 years dental laboratory experience highly desired (but not necessary).
Experience using or desire to learn how to use dental CAD/CAM design software (we’ll love you if you’ve used 3Shape Ortho-Analyzer!).
Experience in Invisalign treatment planning is a bonus.

Compensation

Competitive pay
Part-time or full-time
This is a contract position with the possibility of full-time employment
Work remotely or in our sunny and bright San Francisco office

Interested?

Send your resume with subject line “CAD/CAM Dental Technician: Your Name” to careers@uniformteeth.com.

Orthodontic Assistant

San Francisco

The opportunity

About Uniform Teeth

About the Role

We’re looking for an Orthodontic Assistant who is comfortable working in a fast-paced, digital environment and enjoys interacting with patients. In this role, you will use the latest technology in patient orthodontic patient care and will be part of a team transforming the future of orthodontics.

You are hard working, detail oriented, approachable, helpful, and positive. You enjoy staying busy, act with a sense of urgency, and love to provide an amazing, personalized experience to your patients. You will lead patient follow-up visits as a clinical expert, clearly articulating treatment procedures and goals to the patient, and acting as a liaison between the doctor and patient.

How you'll have an impact

Prepare for appointments: calling to confirm, reviewing patient records via EMR, providing an overview to the doctor, filling template trays with composite, and setting up exam rooms.
Complete appointment follow-ups: cleaning up exam rooms, sterilizing equipment, exporting patient scans and x-rays, and submitting thorough notes in patient records.
Perform procedures independently, such as indirect deliveries of orthodontic attachments to patients’ teeth, and assist the doctor in four-handed procedures.
Manage appointment flow, ensuring that your work and the doctor’s work is done efficiently to meet appointment time allocations.
Establish relationships with patients, making them feel comfortable and reinforcing credibility in a professional, helpful, and enthusiastic manner.
Maintain clinic equipment such as scanners, x-rays, and dental units.
Contribute to clinic initiatives to grow and improve the experience by delighting patients.

What you'll bring

Previous dental experience or recent dental assisting graduate preferred. Or, 2+ years prior experience in a health care setting assisting medical professionals required.
Experience working with EMRs, x-rays, intra-oral scanners, and uploading digital files preferred.
Collaborative, empathetic, patient, and a positive attitude.
Adaptable and flexible - excited to work in an environment that is constantly evolving.
Team player with a willingness to jump in wherever help is needed.
Strong verbal and written communication skills. Proficient typing (40 words per minute).
X-ray and CPR certified preferred or willingness to complete certification training.
Ability to start at 7:30 am M-F and work occasional Saturdays.

What we'll bring

$20-25/hour, based on experience
Competitive medical, dental, and vision coverage
401(k)
Opportunity for growth as the company expands
Free orthodontic treatment after 90 days of employment

Interested?

Send your resume with subject line “Orthodontic Assistant: Your Name” to careers@uniformteeth.com. This is a full-time position based in San Francisco, CA.

Customer Support Specialist

San Francisco

The opportunity

Our Customer Support Specialists lead interactions with our top priority – our patients! Whether answering patient questions using instant message, navigating a 30-minute call with a dental insurer, warmly greeting a patient in our care suite, or organizing an open house for the community, the role is varied!

The #1 focus is delivering an AMAZING customer experience to our patients in every interaction!
Responding to patients through phone calls, instant messages, and emails – examples include answering questions on treatment plans, explaining how our process works, and booking appointments.
Collaborating with our clinical and manufacturing teams to ensure all aspects of the patient experience are phenomenal!
Guiding the communication and billing processes with our insurance partners.
Reaching out to potential patients who are interested in learning more about Uniform Teeth.
Assisting the in-person orthodontic practice to make sure it runs seamlessly at all times.
Pitching in with other business needs as they come up, including community outreach and local marketing

Keys to Success

Outstanding communication skills, both verbal and written.
Positive and engaged team player – we’re in this together and support each other!
Adaptable and flexible – excited to work in an environment that is constantly evolving!
Enjoy taking the initiative to hunt down answers and solve problems!
Love of helping people and interest in nerding out! It’s ok if you aren’t an expert on orthodontic treatment (yet) but you’ve got to want to learn how it works!

Compensation, benefits, and perks

Competitive pay with career growth! We’re early and growing fast, with lots of opportunities!
Medical, dental, vision
401(k)
Free orthodontic treatment after 90 days of employment

Interested?

Send your resume with subject line “Customer Support Specialist: Your Name” to careers@uniformteeth.com and answer the three questions below.

Describe a recent example of outstanding customer service that you experienced.
Tell us about an accomplishment that you’re proud of. What was the biggest challenge and what was your key to success?
What are two different ways you could use a brick besides as a door stop or to build a house?

Sales Manager

San Francisco

The opportunity

Our Sales Managers (“SM”) partner with our doctors and create amazing experiences for our patients in every appointment! The SM leads the sales process and, after the appointment, our SMs continued to wow our patients with outstanding service and support!

The #1 focus is delivering an AMAZING customer experience to our patients in every interaction!
Lead the sales process in patient appointments including education on Uniform Teeth’s treatment planning, our mobile App, payment options, and insurance verification.
After the appointment, WOW our patients with ongoing service and support! This includes reviewing and communicating treatment progress via phone, email, and text message on our App.
Assisting the in-person orthodontic practice to make sure it runs seamlessly at all times.
Pitching in with other business needs as they come up, for example community outreach, local marketing, outbound sales, patient outreach, etc.

About you

Experience in sales and/or hospitality.
No dental or orthodontic experience necessary, we will teach you! ☺
Outstanding communication skills, both verbal and written.
Positive and engaged team player – we’re in this together and support each other.
Adaptable and flexible – excited to work in an environment that is constantly evolving!
Enjoy taking the initiative to hunt down answers and solve problems.
Love of helping people and interest in nerding out! It’s ok if you aren’t an expert on orthodontic treatment (yet) but you’ve got to want to learn how it works!

Compensation, benefits, and perks

Medical, dental, vision insurance
Free orthodontic treatment after 90 days of employment
Career growth! We’re early and growing fast, with lots of opportunities!

Interested?

Send your resume and answers to the 2 questions below to careers@uniformteeth.com

Tell us about a professional accomplishment that you’re proud of. What was the biggest challenge and what was your key to success?
Tell us about a time you designed and created something.
What are two different ways you could use a brick besides as a door stop or to build a house?